Introduction

Kirkirya (kirkirya.com) is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what information kirkirya collects, how it is used, who it is shared with, and what rights you have.

By using kirkirya's website and app, you are considered to have accepted this Privacy Policy. Please read it carefully before using our services. For any questions, contact us at support@kirkirya.com.

Please Note: kirkirya's privacy policy is written in Bengali, but the English version is the legally authoritative document. In the event of any discrepancy between the two, the English version shall prevail.

What Information We Collect

Kirkirya only collects information that is necessary to provide its services. No unnecessary data is gathered. The types of information collected are broken down below:

Personally Identifiable Information

  • Full Name & Date of Birth
  • Email address and mobile number
  • Current address and postcode
  • Nationality and identity verification documents (for KYC)

Financial Information

  • Payment method details (bKash/Nagad/Rocket number)
  • Deposit & Withdrawal History
  • Transaction Date & Amount

Technical Information

  • IP Address & Device Type
  • Browser & Operating System Information
  • Session duration & activity logs on kirkirya
  • Information collected through cookies and tracking technologies

Gaming activity information

  • Game history, wagering amounts & win/loss records
  • Bonus and promotion usage details
  • Records of responsible gaming tool usage

How Information Is Collected

Kirkirya collects information through various methods. Transparency and your consent are ensured in every case.

  • 1
    Directly from you

    Information you provide directly — through the registration form, KYC verification, support tickets, or any other form — is collected.

  • 2
    Automatically

    While using kirkirya, certain technical data about your device, browser, and network is collected automatically. This helps us improve the quality of our service.

  • 3
    Via payment providers

    When you transact via bKash, Nagad, or Rocket, the payment provider sends transaction confirmation details to kirkirya. Full payment method details are not stored on kirkirya's servers.

  • 4
    Cookies & Tracking Technologies

    Kirkirya uses cookies to keep your session active and enhance your experience. Full details are covered in the Cookie Policy section below.

How Your Information Is Used

Kirkirya uses the information it collects solely for specific, legitimate purposes. The full list of permitted uses is outlined below:

  • Account Management: To create and maintain your kirkirya account.
  • Identity Verification: To complete the KYC process in compliance with security and legal requirements.
  • Transaction Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your questions, complaints, or issues.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Service Improvement: To improve kirkirya's platform, games, and overall user experience.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
  • Personalized Experience: To show you relevant bonuses and offers based on your preferences and gaming history.

Important: kirkirya does not sell your information to third parties for marketing or advertising purposes. The purpose for which your data is used is always clearly stated in this privacy policy.

Data Sharing Policy

Kirkirya shares your information only in very limited circumstances and under strict controls. Those circumstances are clearly outlined below:

Recipients Why We Share Your Information Status
Payment Providers To verify and complete transactions Required
KYC Verification Services To verify your identity and age Security
Law Enforcement When required by legal order or investigation Only when required
Licensing Authority For regulatory compliance and audit purposes Only when required
Technology Service Providers For server hosting and security services Contractual
Advertisers Not applicable — never sold Prohibited

All third parties with whom kirkirya shares data are bound by strict data processing agreements. They are not permitted to share your information with anyone else.

Security Measures

Kirkirya uses industry-leading security technologies to protect your information:

  • 256-bit SSL/TLS Encryption: For all data transmissions.
  • Firewall & DDoS Protection: To protect against server attacks.
  • Two-Factor Authentication (2FA): An extra layer of protection for your account.
  • Regular Security Audits: Conducted by independent third parties.
  • Data backup: Secure encrypted backups are maintained on a regular basis.

Your Role: Beyond the security kirkirya provides, make sure you use a strong password and never share it with anyone. If you notice anything suspicious on your account, contact support immediately.

Your Data Rights

Kirkirya grants you the following rights over your personal information:

Right to Access

You can submit a request to find out what information kirkirya holds about you.

Right to Rectification

If your information is incorrect or outdated, you may request a correction.

Right to Erasure

Under certain circumstances, you may request that your information be deleted.

Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

Right to Portability

You may request an export of your information in a standard, portable format.

Right to Withdraw Consent

Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the rights above, email us at support@kirkirya.com. kirkirya will respond to your request within 30 business days.

Data Retention Period

Kirkirya does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account information: Retained for the duration of account activity and up to 5 years after account closure.
  • Financial Transaction Details: A minimum of 7 years as required by legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Technical Logs: Up to 12 months.
  • Customer Support Records: 3 years after last contact.

Once the retention period ends, data is securely deleted or anonymized.

Minor Protection

Kirkirya strictly does not provide services to anyone under 18. Our privacy policy gives special attention to protecting the data of minors.

  • Age is verified at the time of registration.
  • Age verification is mandatory as part of the KYC process.
  • If a user is identified as a minor, their account will be closed immediately.
  • Kirkirya does not intentionally collect or store any information from minors.

A Note for Parents: If you suspect your child is using kirkirya, contact us immediately at support@kirkirya.com. We will act promptly and delete any associated data.

Changes to the Privacy Policy

Kirkirya may update this privacy policy from time to time. For significant changes:

  • Advance notice will be sent to your registered email.
  • The date of any changes will be clearly noted on the site.
  • Continued use of the service after any changes will be considered acceptance of the updated policy.

The last updated date is always displayed at the top of this page. To request a copy of a previous version, contact us at support@kirkirya.com.

Contact Us

For any questions, complaints, or to exercise your rights regarding this privacy policy, please contact kirkirya:

  • Email: support@kirkirya.com
  • Support Hours: 24/7, all days of the week
  • Response Time: Usually within 24 hours; up to 7 business days for complex matters

Kirkirya takes your privacy seriously. We're always ready to address any concerns you may have. For more details, please visit our FAQ Page View or Responsible Gaming Read the page.